Frequently Asked Questions

For maximum security, Gapsite implements a unique 2FA system. Once activated, instead of receiving automated codes, you will receive a phone call for every withdrawal request. This ensures 100% verification, preventing unauthorized access to your funds. If you prefer withdrawals without phone confirmation, you can enable whitelisted addresses for instant processing.

To whitelist a Bitcoin address:

1. Log in to your account and go to the Wallet section.
2. Click on Add Whitelisted Address and enter your Bitcoin address.
3. The request will be pending verification from our security team.
4. Once confirmed, you can use this address freely for withdrawals without additional verification.

1. Log in to your account and click on the User Icon to access Settings.
2. Select Password, enter your current password, then choose a new password and confirm it.
3. Click Save, and your password will be updated immediately.

For security reasons, Gapsite does not offer an automated “Forgot Password” reset via email. Instead, if you lose access to your account:

1. You will need to contact support, and within 24 hours, our team will call you for verification.
2. This ensures that no one but you is requesting a password reset.
3. After confirming your identity, we will provide a temporary password for login.

Once logged in, you must update your password immediately for added security

At Gapsite, we prioritize the security and trust of our users. In the unlikely event of financial challenges or dissolution, we have robust contingency plans to protect your investments. Our forthcoming initiatives include the launch of our proprietary cryptocurrency and a dedicated crypto exchange platform. These ventures are designed to diversify our services and provide additional layers of security for our users.

In alignment with Singapore’s legal framework, particularly under the Insolvency, Restructuring, and Dissolution Act 2018, obligations to repay cryptocurrencies are recognized as debts. This means that, in the event of insolvency, our users are acknowledged as creditors with legitimate claims. We are committed to ensuring that any assets due to you are managed and returned in accordance with Singapore’s legal provisions, offering you peace of mind and assurance.

Singapore’s legal system is progressive in addressing cryptocurrency-related matters. The High Court has clarified that obligations to repay cryptocurrencies are considered debts under the Insolvency, Restructuring, and Dissolution Act 2018. This recognition ensures that, in the event of insolvency, creditors with cryptocurrency claims are treated equitably. At Gapsite, we adhere to these regulations, ensuring that your assets are protected and any claims are processed in compliance with Singaporean law.

Furthermore, our upcoming launch of a proprietary cryptocurrency and crypto exchange aims to provide additional security and flexibility for our users, reinforcing our commitment to safeguarding your investments.

By integrating these measures, we strive to offer a secure and resilient platform, ensuring that your assets remain protected even in unforeseen circumstances.